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Customer Satisfaction Survey (Product)

1.

Did the cake look appealing when you picked it up?

Yes
No
Could of been better
Excellent appearance

2.

Were the color combinations on the cake what you expected?

Yes, I loved the cake
No, the wrong colors were used
No, the cake didn't turn out the way I thought it would

3.

Was the cake moist and the frosting to your liking?

Yes, it was great and no improvements needed!!
No, the cake was too crumbly?
No, the frosting had too much flavoring in it?
No, the cake and the frosting were terrible?

4.

How often do you use our product?

Never
Once a year
Every 2-4 months
Monthly
Weekly
Daily

5.

Why did you choose our product over others?

Quality
Price
Design
Customer support
Purchase experience
First use experience
Other, please specify Other, please specify

6.

How would you compare our product to other similar products?

Much better
About the same
Much worse
Don’t know

7.

What is your overall satisfaction with our product?

Satisfied
Neutral
Dissatisfied

8.

What do you like about our product?

9.

What suggestions do you have to improve our product?

10.

Would you recommend our product to a friend or colleague?

Definitely
Not sure
Definitely not

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